Plan your chatbot narrative script

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When it comes to creating a consistent and assertive chatbot story , you need to pay attention to the script. With your objectives in hand, draft a narrative of a chatbot ’s contact with customers . When designing a user experience , think about all the steps they will have to take to get to the end goal. Always keep in mind the importance of customers resolving their concerns quickly. At this point, it doesn't matter if you use the chatbot to collect consumer emails or provide after-hours support service , it should constantly explain from the beginning how it can help your users. Messages that are too long for a greeting should be planned to follow the welcome message . Your chatbot must be able to tell your customer what it can and cannot do. Also avoid asking too many qualifying questions . They have the potential to make your consumer lose interest in talking to you further. Instead, you should use an objective amount of compelling content and images to entice them to stay.

To keep your chatbot engaging and increase conversation flow , here are some tips and tactics that will help you get the most out of it: Use emoticons: your chatbot's responses must not only be grammatically correct, they must convey emotion. One way to convey personality and humanization is through emojis. This way, the bot can react to messages sent with emoticons, in addition to text. Navigation should be Industry Email List simplified: the chatbot is a resource that aims to make service morgile, easy and efficient. Therefore, it is necessary for it to be able to respond and resolve consumer demands quickly. To ensure this, make sure to reduce interactions to the lowest possible number – from the moment the communication begins until its resolution –, structure the service in an objective and proactive way, but that does not seem automatic or cold. Menu button: The menu button should always allow consumers to return to the beginning of the discussion.



It is inevitable that customers will change their mind, request more information or change their purchase. Users should be able to quickly move through the story regardless of their previous answers via the menu button that needs to appear at each stage of the narrative. 5. Have hybrid support IBM’s “Digital Customer Care in the Age of AI” study identified that 80% of routine tasks and customer queries can be handled by chatbots. Using the ChatGuru platform , your company can enjoy all the benefits of a hybrid service model . Thus, a large volume of routine calls can be filtered and managed efficiently through chatbots , as an initial stage of customer communication. Meanwhile, your human team will be called upon, fluidly and quickly , to resolve the most difficult situations, which require strategic thinking . As a result of this, customer satisfaction increases, which in turn leads to an improvement in organizational efficiency. You will be able to reorganize your human team's schedule and assign resources as needed, thanks to the time savings achieved by workers . In other words, the hybrid service strategy provides service scaling and, at the same time, expense reduction.